Privacy Policy

Last updated: October 2026

This Privacy Policy describes how Faultpool Heating & Air ("we" or "us") gathers, uses and passes along information when you browse faultpool.garden, make a call to the phone number shown here, or send in a form. It is a general template and is not legal advice.

What We Gather From You

Some details come straight from you. If you fill out a form or make a call, we may receive your name, phone number, email address, location and a short description of your heating or cooling problem.

Other details are collected automatically while you use the site. These can include your IP address, browser type, device type, the pages you open, and the date and time of your visit. Calls to the number on this website may be tracked and, in some cases, recorded. This helps with quality checks and billing.

Why We Use It

We use the information for these purposes:

• To match you with an independent HVAC provider that works in your area
• To send your request details to that provider so they can reach out to you
• To answer your questions and messages
• To see how people use this website and our phone lines
• To make the site and the service better
• To follow the law and to guard against fraud or misuse

Who Receives It

Faultpool Heating & Air is a referral service. When you ask for help, we pass your contact details and request information to one or more independent providers or marketing partners, so they can get in touch about your request. These providers are separate businesses, and each has its own privacy practices.

We may also share information with companies that help run this website and our phone systems. Examples are hosting, analytics and call-tracking companies. We may release information when the law requires it, or when we need to protect our rights.

We do not sell your personal information for money. Some laws, however, count sharing with marketing partners as a sale or a share. Where those laws apply, you may have the right to opt out.

Cookies and Site Analytics

This website may use cookies and similar tools to learn how visitors move around the site. Your browser settings let you manage cookies. If you turn them off, some parts of the site may not work as expected.

Choices You Can Make

Depending on where you live, you may be able to ask to see, correct or delete your personal information. You may also be able to opt out of certain kinds of sharing. To make a request, send an email to contact@faultpool.garden. We may need to confirm who you are before acting on it.

Keeping Information Safe

We take reasonable steps to protect your information. Still, no way of sending or storing data is completely secure. We hold on to information only as long as the purposes above require, or as long as the law asks us to.

Children

This website is not meant for children under 13. We do not knowingly collect personal information from them.

Updates to This Policy

We may revise this policy from time to time. The date at the top shows when it last changed.

Get in Touch

If you have a question about this policy, email contact@faultpool.garden.